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Re: Remove private flag from Incidents and Service request
Of note SCSM does not handle NULL for Private property. So the template has the private box tickets as it is attempting to handle the NULL. but when the template is used it defaults to False unless to tick it. The private flag in a template has no impact on the template design. It only applies the True/False on comment… -
Re: Remove private flag from Incidents and Service request
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Re: Remove private flag from Incidents and Service request
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Re: Remove private flag from Incidents and Service request
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Re: Remove private flag from Incidents and Service request
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Remove private flag from Incidents and Service request
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Re: Remove private flag from Incidents and Service request
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Re: Remove private flag from Incidents and Service request
Just to be completely sure: When you open a New Incident / SR (not template) in the SCSM console, the private is not set by default, but when you open a New Incident / SR on the Portal, the Private flag is set by default. Is that correct? If it is correct, then you need to check your CustomSpace directory (typically… -
Re: Remove private flag from Incidents and Service request
No, the private flag is not checked by default, so you probably have an extension of the Incident (or SR) class, where you have set the property to be checked by default. You would need to find the MP where the extension is stored, export it, change it the default value of the property to be 'false', re-seal the MP and… -
Re: Remove private flag from Incidents and Service request
Thanks for your replies. I created an IR in console and no flag was set. Opened the same IR in Cireson and there it was now set! Created a new IR in Cireson and flag was set. So seems like Cireson is doing something, but I cant find where. There is nothing on private in custom.css. Content in custom.js has 2 functions. On…