Search
-
Notify Analyst - Private comments doesn't generate notification to analyst
When you as an analyst submit a private comment in an SR ticket that is assigned to another analyst, the assigned analyst doesn't recieve any email notification about the comment. However if you submit a public comment in the same ticket the analyst receives a notification. An analyst should always receive a notification… -
Re: Notify Analyst - Private comments doesn't generate notification to analyst
-
Re: Notify Analyst - Private comments doesn't generate notification to analyst
If I as an analyst enter a private comment in a ticket that has another analyst assigned to it, I want that analyst to get a notification about that. Private comments are commonly used when there is information shared between analysts that the affected user doesn't need to know about. It can be resolved by a runbook, but…