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First response tracking
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SLA: First Response not caught
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ALways sort tab by first column
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Set First Response in Outlook Console
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set first response via email
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Not capitalizing the first letter of every word
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First response Breach after incident is resolved
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First Response time from portal and database reports are different
I am trying to fetch report for untouched ticket that means duration between created date and first response time(First analyst comment after ticket created). I am finding issues in report i.e many tickets have first response time greater than created date hence duration comes in negative. Can someone suggest me if it is… -
Advanced Send Email - Option to Enable\Disable 'Update First Response' (in Admin Settings)
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How can I warm up the portal so it isn't slow when first accessed?