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Notifications on Comments added to Change Request
Hi All, I have a problem where i cannot seem to be able to trigger an email to the created by user when an analyst adds comments to a change request or the opposite when a created by user makes comments. THis is easy enough to get working in Incidents and Service Requests but doesnt seem to be an option for Change Requests. Any Thoughts?
KC
How are people using tags?
We are just getting Tikit deployed and I was curious how other people might be using tags. I was think it might make sense to use them for tagging applications like Microsoft Word, Workday, that sort of thing. Thanks!
SCSM Authoring tool
Hi Is there an easier way to install the authoring tool and then get all the management pack dependancies into the library folder? Currently I've been manually checking dependancies and then exporting the MP from service manager and pasting the .xml or .mp into the library folder. However that has now stopped working for me as I'm trying to extend the software asset class from the cireson asset management pack and every time I try to just view the software asset class, the authoring tool closes due to missing dependancies. The exact error message is: Description: The process was terminated due to an unhandled exception. Exception Info: Microsoft.EnterpriseManagement.Common.ObjectNotFoundException
Change Management dashboard
Hi For the service manager/cireson portal environment I am working in. We are developing a change management dashboard that pulls data directly from the service manager database. We're wondering however, has anyone else made a dashboard like this? Also we're worried about the impact to the database and portal performance something like this would be. Currently the CPU on the DB server runs at about 90 percent through out the whole business day. I haven't been told the interval of how often the data would be accessed but my guess is every half an hour. The information we'd be pulling out is: Change ID Change Title Activity Type (Manual/Review) Activity Status Activity Title Activity Assigned User Change Assigned User Priority Category Affected User Change Support Group Scheduled Start Date Scheduled Downtime Start Date Activity Created Date
Calling the GetProjectionByCriteria Endpoint with non-generic Property does not return any results
We are currently trying to receive certain types of hardware assets via the v3 API. But as soon as we use a non generic Property in the crirteria, it returns no results Right now we use the following: $assetURL = "https://SERVER/api/V3/Projection/GetProjectionByCriteria" $asset = @" { "Id": "4becacc7-bc3f-502f-1e9e-973f59530763", "Criteria": { "Base": { "Expression": { "And": [ { "SimpleExpression": { "ValueExpressionLeft": { "Property": "$Context/Property[Type='CiresonAssetManagement!Cireson.AssetManagement.HardwareAsset']/HardwareAssetStatus$" }, "Operator": "Equal", "ValueExpressionRight": { "Value": "23b38f76-b3bf-0272-f2b5-71907c0bf224" } } }, { "SimpleExpression": { "ValueExpressionLeft": { "Property": "$Context/Property[Type='CiresonAssetManagement!Cireson.AssetManagement.HardwareAsset']/HardwareAssetID$" }, "Operator": "Like", "ValueExpressionRight": { "Value": "IT00%" } } } ] } } } "@ $rest = Invoke-RestMethod -Uri $assetURL -Method "POST" -Headers @{"Authorization"="$platformToken"} -Body $asset -ContentType "application/json" The result is always empty. Also when I change the "$Context/Property[Type='CiresonAssetManagement!Cireson.AssetManagement.HardwareAsset']/HardwareAssetID$" to "$Context/Property[Type='c0c58e7f-7865-55cc-4600-753305b9be64']/51b2740c-840e-4e7f-64a3-151eba35fffd$" it is exactly the same empty result. The problem is not the Id of the Type Projection, because if I use the following call $asset = @" { "Id": "4becacc7-bc3f-502f-1e9e-973f59530763", "Criteria": { "Base": { "Expression": { "SimpleExpression": { "ValueExpressionLeft": { "GenericProperty": "DisplayName" }, "Operator": "Like", "ValueExpressionRight": { "Value": "DISPLAYNAME%" } } } } "@ $rest = Invoke-RestMethod -Uri $assetURL -Method "POST" -Headers @{"Authorization"="$platformToken"} -Body $asset -ContentType "application/json" It returns all results. There is no error message popping up and the rest call is much faster than when I use the DisplayName as Criteria. So for me it looks like, the Criteria is not correct. But it is the same as in the API Example document. We also tried it with other non generic properties, and everytime no results are returned. So it seems like the API can't handle non generic properties at all.

6 months ago·Posted in Service Manager Portal

Disable the default functionality for creating new tickets and changes

Hi,

Question: We wish to disable the default functionality for creating new tickets and changes in the Cireson portal. Our goal is to ensure that users can only submit requests through the specific forms we provide, rather than having access to the standard ticket, problem, or change registration options.

Additionally, we would like to configure this in SCSM by creating a new role. This role should allow users to process and handle existing service requests but prevent them from creating new incidents, problems, or changes.

Could you confirm if this is possible within the current configuration? If so, please advise on the recommended approach or settings to achieve this (e.g., through admin settings, role-based access control, form customization, or workflow adjustments).

Thank you for your support.

2 replies

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RECENT DISCUSSIONS

Notifications on Comments added to Change Request

How are people using tags?

SCSM Authoring tool

Change Management dashboard

Calling the GetProjectionByCriteria Endpoint with non-generic Property does not return any results

Disable the default functionality for creating new tickets and changes