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User Authentication to the Cireson Portal

Steve_BarnardSteve_Barnard Partner IT Monkey ✭

Customer has a number of users who have a standard AD user account and an Admin account. Both sets of accounts are in Service Manager. Both sets of accounts are members of Domain Users. Only the standard AD account can log into the portal.

In Service Manager, the admin account only has the username attribute populated in Configuration Items, even though more attributes such as FirstName etc are populated in AD. 

The user role has Domain Users added to it so should be able to log in like the standard user account.

Anyone encountered this before?



Best Answers


  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    edited September 2016
    Can you confirm that in SCSM Console > Administration > Security > Run As Accounts > Active Directory Connector Run As Account > That the account being used has access to read all of the AD?

    I have a feeling the account chosen for the Microsoft.SystemCenter.ADWriterAccount which is used for syncing AD Connectors is not a member of Domain Admin, therefore it is unable to retrieve all information from AD to write into SCSM.

    Edit:  The other possibility is the AD Connector(s) being used are only targeting certain OUs or have some odd filter on them, however as you are getting partial information back I can't help but think it's a permission issue.

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