Last Modified Issue

Erin_Murphy

Hoping someone can shed some light...
We have around 145 SRs and 152 IRs all with the last modified date stamped as 18/08/2016 10:53:02 AM

The history of the tickets does not even show that date (unless you hover over an invisible entry). I cannot see anything on the event logs on the application server that has any value.

Has anyone heard of this happening before? Any advise would be appreciated.

Thanks!

Tony_Collett

If you've just updated Advanced Request Offering, it will cause SRs and IRs to update their Last Modified Date to the date it was updated. 

We note this in the Release notes for version 5.0 and other hotfixes that update Advanced Request Offerings: https://support.cireson.com/KnowledgeBase/View/1284#/
"PLEASE READ THE IMPORTANT NOTICE IN THE ARO INSTRUCTIONS: Installing the Advanced Request Offerings management pack will change the last modified date on all your Incident & Service Request."

Tony_Collett

If you've just updated Advanced Request Offering, it will cause SRs and IRs to update their Last Modified Date to the date it was updated. 

We note this in the Release notes for version 5.0 and other hotfixes that update Advanced Request Offerings: https://support.cireson.com/KnowledgeBase/View/1284#/
"PLEASE READ THE IMPORTANT NOTICE IN THE ARO INSTRUCTIONS: Installing the Advanced Request Offerings management pack will change the last modified date on all your Incident & Service Request."