Is it possible to remove the "User Input" block in an SR work item view on the portal?

Ryan_Murphy

Ryan_Murphy Customer Advanced IT Monkey ✭✭✭

September 2016 in Analyst Portal

Image: https://us.v-cdn.net/6026663/uploads/editor/o9/bptz495swi82.png

Shown in the image attached. We have the user input pulling into the Action Log for both SRs and IRs and want to remove this User Input field to keep both consistent...for training purposes

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Best Answer

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

September 2016 edited September 2016 Answer ✓

Hi Ryan

You can indeed - you would just need to create a custom form and remove the below lines from your servicerequest.js file:

Regards
Joe

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5

Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

September 2016 edited September 2016 Answer ✓

Hi Ryan

You can indeed - you would just need to create a custom form and remove the below lines from your servicerequest.js file:

Regards
Joe

2.png 75.3K

5

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