On random basis JavaScript customisations doesn't load

Akshita_Jain

Akshita_Jain Customer IT Monkey ✭

December 3 in Analyst Portal

Hi,

At the moment, in our environment we have Javascripts, written to customise our change request form.

Due to some unknow reasons, JavaScript customisations randomly don't load, due to which on intermittent basis wrong Change form gets load when we try to edit a change request.

Is there any way we could find out the difference between the loading of the scripts when the issue is happening?

Thanks,

Akshita

0

Answers

Geoff_Ross Cireson Consultant O.G.

December 3

Hi Akshita,

How are being loaded? How do you know they are not loading (vs loading fine but not working)?
Geoff

0
Akshita_Jain Customer IT Monkey ✭

December 3

Hi Geoff,
We have JavaScripts which hides and displays a filed item on the basis of CR type.
So, for a particular type of Change request that field item should be hidden BUT in some cases on random basis that filed items is displaying (when it shouldn't). That's how i know that the scripts are not lading fine.
Thanks.
Akshita

0

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