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End Users 'UnauthorizedAccess' on Action Log

Emma_JenkinsEmma_Jenkins Customer IT Monkey ✭
edited October 2019 in Analyst Portal

Has anyone seen this message before? I have had 2 reports in 2 days from End Users trying to add a comment to the Action Log where they are the Affected User. I have been able to resolve this by changing the Affected User and changing it back. Not sure why it is happening as its only a small number of people and appears random.


  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @Emma_Jenkins ,

    This is actually a known SCSM issue, and the only workaround is to remove the affected user and re-add it like you have already done.

    The issue is with the Microsoft side of things not correctly applying the Affected User implied permissions, so removing it and readding it puts the implied permissions back!

    This is something you could raise with Microsoft if it starts becoming too regular.

    Let me know if you have any further questions.



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