Knowledge Article Template

Raffael_Jenzer

Raffael_Jenzer Customer IT Monkey ✭

September 2016 in Analyst Portal

Hi

Is it possible to insert a Knowledge Article Template in the Portal? We would like to have the same "structure" in every KB Article...

Our main goal is, that our Knowledge Managers have a prefilled Knowledge Article, when they create a new one. So that they can only edit the content.

Regards,
Raffael

1

Best Answer

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

September 2016 Answer ✓

Sorry. No this is not possible currently.

However, I have raised a feature request to cover this exact idea.
https://community.cireson.com/discussion/1165/knowledge-base-tempaltes/p1?new=1

Please feel free to up vote this request and see if the product team will include it in a future version.

I hope this answers your question.

6

Answers

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

September 2016 Answer ✓

Sorry. No this is not possible currently.

However, I have raised a feature request to cover this exact idea.
https://community.cireson.com/discussion/1165/knowledge-base-tempaltes/p1?new=1

Please feel free to up vote this request and see if the product team will include it in a future version.

I hope this answers your question.

6
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

September 2019

https://community.cireson.com/discussion/5136/kb-templates/

5

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