Defining Business Services
I know this is likely a personal choice/business driver kind of question, but I am curious as to your opinions, so please feel free to give em!
As we start to think about defining business services, I get most of the technical components of that process, attaching assets, SLAs, users, owners, etc. What I am more interested in is the conceptual side of it all.
Do you define software apps as business services, do you define services as a collection of apps/hardware to form a business segment, do you define email as a service, or would you go higher and define electronic communications as a service (to include Skype for example?)