Search on CR Category

Martyn_Fearn

I've noticed that you cannot search CRs on the Category field.  Is this by design or perhaps something that could be added?

Tony_Collett

We have identified an issue where some fields are not appropriately being shown to be able to search or filter on them. I have no ETA on a fix at this stage. 

I had this same issue with using the criteria of Status on an Incident, it just didn't show up. I had used it before in version 6.0 so I think a hotfix may have gone awry 

If you are missing a criteria in work items, please post it here so we know what may be missing and can re-add it appropriately. 

Adrian_Paech

Same thing goes with Problem Category. Is also missing from search criteria. Seems to have been missed for some reason.

Adrian

Adrian_Paech

Actually, I Just noticed I can see the Change Request category listing, its listed under "Classification"..

Does this appear for you?

Adrian

Martyn_Fearn

That's odd.  I do get 'Classification' in the search criteria dropdown but it shows the SR Classification values.

Adrian_Paech

Interesting. Not sure.

For me it comes up clean.

You might need to completely re-synchronise your enumerations if you have changed them recently from default.

See: https://support.cireson.com/KnowledgeBase/View/1142#/

Regards,

Adrian

Tony_Collett

We have identified an issue where some fields are not appropriately being shown to be able to search or filter on them. I have no ETA on a fix at this stage. 

I had this same issue with using the criteria of Status on an Incident, it just didn't show up. I had used it before in version 6.0 so I think a hotfix may have gone awry 

If you are missing a criteria in work items, please post it here so we know what may be missing and can re-add it appropriately. 

Adrian_Paech

Cheers Tony.

Bryant_Richards

Can you add Category or Classification and Status as search filters please? It would make it a lot better and easier to search for particular tickets.