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Date Field, How to get 'FromRelative', 'ToRelative' working properly?

Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭
in Analyst Portal

Hi all,

Am trying to enable our support staff to set the "Required By" date field when logging a service request, as we use this for our SLAs, rather than priority and urgency.

Unfortunately I cannot get the "FromRelative" setting to work properly on the data field. (as per the following article: https://support.cireson.com/KnowledgeBase/View/51#/#heading-5 )

Here is my example.

{ DataType: "Date", PropertyDisplayName: "Required By Date", PropertyName: "RequiredBy", FromRelative: "days:+1", Required: true },

Whenever I try to set the FromRelative setting the date always becomes unelectable. Is there a trick to get this working?

Regards,

Adrian

Best Answer

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Hi Adrian,

    Interesting. What version of the Portal are you running? 
    In version 6 I'm seeing very odd results where with that property set, the data picker just shows up blank but I can free type a date (any date past or future) and save the form.
    In version 5, I get the data picker, which shows dates past and future and I can pick any one of them and save the form.
    Either way, not expected behaviour but seems to be different from what you are getting.
    Geoff
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    Im running 6.0.2, and getting exactly the same results as you described.

    Want me to log a bug / incident with Cireson?

    Regards,

    Adrian

  • james_kleinschnitzjames_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭
    @Adrian_Paech let's see if @carrie_medine can confirm the issue and then we will have you submit an IR to the support team.

    Thanks
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    Hi James.

    Thanks for that. I have already submitted a IR a week or so ago.
    Cheers,

    Adrian

  • james_kleinschnitzjames_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭
    @Adrian_Paech what is the IR #?
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭
    IR56332
  • james_kleinschnitzjames_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭
    @Adrian_Paech looks like this is unfortunately a bug and it is being handled by dev.
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    All Good.

    Glad its being looked at :)

    Adrian

  • carrie_medinecarrie_medine Member Advanced IT Monkey ✭✭✭
    Hello,
    Yes it is a bug and we are working on the fix it should be available with the next release.
    Thanks,
    Carrie
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭
    Thanks Carrie
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    Hi Carrie,

    In version 7.0 of the portal this does not seem to be resolved?

    Should I log a new case?

    Regards,

    Adrian

  • carrie_medinecarrie_medine Member Advanced IT Monkey ✭✭✭
    Yes please open a new incident as this was reproducible and confirmed to be fixed in 7.0, perhaps there is something else causing an issue.
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭

    Logged Incident IR58343

    Regards,

    Adrian

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