Offerings not showing for Portal Users

Ozge_Ozkaya

Dear All,

I am using Cireson Portal Community edition v6.0.0.5. All Service and Request Offerings are showing in Sliverlight Portal however in Cireson Portal, end users cannot see any of them.

Is there any configuration required for the Portal Users in order to see the offerings?

Joe_Burrows

Id recommend checking the cachebuilder.log file to make sure there is no errors that indicate syncing failed.

Also check your have created an end user role and targeted a domain user group (as the cireson portal does not work with the default authenticated users)

Geoff_Ross

Hi Ozge,

The problem with using domain users in that most people don't think to import this group into service manager and therefore it doesn't get pushed into the portal DB by the cachebuilder. It gets missed in SCSM as its in the built in AD container not in your groups OU (at least by default).

If you want to use domain users, just create another AD connector targeted at this group only, let it run once and then you can leave it disabled.

As for the different offerings you are experiencing this is due to different behaviour in the MS Silverlight portal and the Cireson portal. Permissions in Cireson portal are only done at the Service Offering level, not down to individual ROs.

There is a feature request to change this so I recommend you up vote it if you need more granular permissions.

Geoff

Jonathan_Boles

Hi @Ozge, could you advise what steps you followed for the initial install/setup? This would perhaps give a better idea of where the problem may be.

Joe_Burrows

Id recommend checking the cachebuilder.log file to make sure there is no errors that indicate syncing failed.

Also check your have created an end user role and targeted a domain user group (as the cireson portal does not work with the default authenticated users)

Ozge_Ozkaya

Thank @Joe_Burrows, i was using Domain Users default group for Portal User Role. I changed to a custom domain group and offerings displayed in Cireson Portal. But this time, the catalog groups that i created in SM console are not reflecting correctly in Cireson Portal. I have 2 catalog groups with different request offerings and they all mapped to different user roles. This works with Silver Light portal but in Cireson all users have access to all the request offerings. Do i have to do any configuration from Cireson Portal side?

Geoff_Ross

Hi Ozge,

The problem with using domain users in that most people don't think to import this group into service manager and therefore it doesn't get pushed into the portal DB by the cachebuilder. It gets missed in SCSM as its in the built in AD container not in your groups OU (at least by default).

If you want to use domain users, just create another AD connector targeted at this group only, let it run once and then you can leave it disabled.

As for the different offerings you are experiencing this is due to different behaviour in the MS Silverlight portal and the Cireson portal. Permissions in Cireson portal are only done at the Service Offering level, not down to individual ROs.

There is a feature request to change this so I recommend you up vote it if you need more granular permissions.

Geoff