Editing All items error

Martyn_Hancox

Martyn_Hancox Customer IT Monkey ✭

October 2016 in Analyst Portal

Hi All

We are getting the following error whenever we try to edit any incident, service request etc in the portal:

2016-10-20 15:12:22,153,WorkItem Save call failed with error: An object of class EnterpriseManagementObject with ID 042cf6c1-e5d6-e357-cb03-1faa85b40807 was not found.
2016-10-20 15:14:54,985,UpdateDirtyProjectionAsync threw an exception
2016-10-20 15:14:54,985,Microsoft.EnterpriseManagement.Common.ObjectNotFoundException: An object of class EnterpriseManagementObject with ID 042cf6c1-e5d6-e357-cb03-1faa85b40807 was not found.

Just suddenly started. Does anyone know the power shell syntax to work out what the ID relates to?

Thanks

Martyn

0

Answers

Geoff_Ross

Geoff_Ross Cireson Consultant O.G.

October 2016

Hi Martyn,

Try

Import-Module SMLets
Get-SCSMObject 042cf6c1-e5d6-e357-cb03-1faa85b40807

Geoff

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Martyn_Hancox Customer IT Monkey ✭

October 2016

Thanks Geoff.
Came back saying that is the ID or the Incident I am trying to edit. Its like Cireson doesn't know it exists to edit it.

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Geoff_Ross Cireson Consultant O.G.

October 2016

Are you editing from the Incident form, by clicking Save / Apply or via a task?

0
Martyn_Hancox Customer IT Monkey ✭

October 2016

via the form in the portal. Really odd as the IR exists in the ServiceManagement DB with the correct ID as well.

0
Dakota_Green Member Advanced IT Monkey ✭✭✭

December 2016

Hello Martyn,

Not quite sure if this is still an issue, but is your Portal system service account a member of the SCSM Administrators role?

0

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