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Action Log Comment area not displaying on the Portal V6.0.2 not able to add new comments on IRs/CR's

David_AcevedoDavid_Acevedo Customer IT Monkey ✭
Action Log Comment bar not displaying on the Portal V6.0.2, anybody else having this issue?

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Hi David,

    Have you customised the Incident form at all by copying incident.js into custom space and modifying it?

    As a test, can you take a copy of incident.js from the custom space and then paste the original back over the top from CiresonPortal/Scripts/forms/templates

    Geoff
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    Just tried to change the Incident.js from the CustomSpace Examples to the Scripts/forms/templates and now I'm getting this message and the incidents are not loading.  
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    Hi David,

    Have you customised the Incident form at all by copying incident.js into custom space and modifying it?

    As a test, can you take a copy of incident.js from the custom space and then paste the original back over the top from CiresonPortal/Scripts/forms/templates

    Geoff
    Just tried to change the Incident.js from the CustomSpace Examples to the Scripts/forms/templates and now I'm getting this message and the incidents are not loading.
  • Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
    Hi David,

    What browser are you using? We've got 6.0.2 in Dev and QA and I don't recall seeing this issue. I can confirm when I get to work. Our browsers are IE11 and Firefox 43.
  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    David, 

    It looks like some of that file is missing. Did you copy the whole contents? Can you uploaded that file you are now using and i'll take a look.

    Geoff
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    Hi David,

    What browser are you using? We've got 6.0.2 in Dev and QA and I don't recall seeing this issue. I can confirm when I get to work. Our browsers are IE11 and Firefox 43.

    My Browsers are  IE 11, Chrome, Edge and none of them are showing the Action Log
  • Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
    I just had another thought. Did you check "Install Database" when you upgraded? I'm just speculating here, but the Action Log control may rely on a stored procedure or something that is missing.
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    David, 

    It looks like some of that file is missing. Did you copy the whole contents? Can you uploaded that file you are now using and i'll take a look.

    Geoff

    Here's the js file for incidents
  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    David,

    That definitely not the OOB original file. It looks like its just a couple custom tabs but that would need to be added into the original.
    The full one should be in CiresonPortal/Scripts/forms/templates but its also here in case yours has been overwritten by mistake.
    If this works, I suggest you start again with form customisations starting from this one.

    Geoff
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    David,

    That definitely not the OOB original file. It looks like its just a couple custom tabs but that would need to be added into the original.
    The full one should be in CiresonPortal/Scripts/forms/templates but its also here in case yours has been overwritten by mistake.
    If this works, I suggest you start again with form customisations starting from this one.

    Geoff
    That's pretty much what I have on that folder, is there any other way I can get that file on my server ?
  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    David,
    I'm confused. I've uploaded the correct original file with my last post. Its very different to the file you attached to your previous post. Can you put that file I uploaded into custom space, making sure you have a copy of your incident.js first as it will overwrite.
    Geoff
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    David,
    I'm confused. I've uploaded the correct original file with my last post. Its very different to the file you attached to your previous post. Can you put that file I uploaded into custom space, making sure you have a copy of your incident.js first as it will overwrite.
    Geoff

    My bad I just replaced and yours worked fine now I'm not getting the JSON Default error message. Now the Action Log still not displaying and the interesting part is that this is happening in my Production and DEV environment.

  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    David,
    Very odd. Do you have anything in the custom.css or custom.js that could be doing this? You are welcome to upload them and I'll have a look?
    Geoff
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    Attached the file custom css now, I have removed the customcss from the DEV portal and the Action log still not a go.
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    Ok I think I fixed, I reinstalled the prerequisites and it worked on my DEV environment
  • David_AcevedoDavid_Acevedo Customer IT Monkey ✭
    The re-installation of the prerequisites fixed for me in DEV and Prod. Thank you guys for your help. :)
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