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Addition of comment in Bulk

Maebel_Ibarra

Maebel_Ibarra Customer IT Monkey ✭

October 2016 in Service Manager Portal Feature Requests

We'd like to have a function where we can add comments in bulk. This is handy when we perform bulk transfer to other groups.

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1 votes

Submitted · Last Updated October 2016

Comments

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

October 2016

This is more of an internal process question than anything else but why not roll up the work items into a parent IR and comment the parent or relate said work items to some "parent" concept and comment that?

I certainly can appreciate the need to perform almost any function in SCSM en masse, just curious if there some other way you could get around this.

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Maebel_Ibarra Customer IT Monkey ✭

October 2016

Thanks for your comment Adam. Parent only works for IR tickets though. We need the function in SR too.

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Conner_Wood Customer Ninja IT Monkey ✭✭✭✭

October 2016

If you need to add a comment to multiple Service Requests, you could potentially use the SCSM SDK C# Binaries to create a program that allows you to search and select each Service Request to a list, then you have a place to type in the comment and hit Add Comment to all SRs. Taking it one step further, if you use the SCSM Console, you could turn it into a Console Task.

This seems like one of the extremes that is very specific, and I personally think trying to emulate Service Requests under a Parent-Child relationship would be a nightmare so I agree being able to quickly enter a comment in multiple tickets at once is a preferable solution in this instance.

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