Why does clicking save at the bottom of an IR not aways take you to the previous webpage?

Joe_Guptill

Joe_Guptill Customer IT Monkey ✭

October 2016 in Analyst Portal

When you click on an IR link, https://supportsite.com/Incident/Edit/IR#### for example in email, it takes you to the Cireson portal IR. When you then click on save a blank page is displayed. Is there a way to get the system to go to the My Work page or another page?

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Answers

Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

October 2016

Under Admin Setting, do you have Analyst and End User Home Page set?

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Joe_Guptill Customer IT Monkey ✭

October 2016

The Analyst home page is set to cca5abda-6803-4833-accd-d59a43e2d2cf
I see that is my personal home page https://supportsite.com/View/cca5abda-6803-4833-accd-d59a43e2d2cf

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Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

October 2016

It may use the User home page. I did save a WI once opened from email and it took me to offerings homepage: 02efdc70-55c7-4ba8-9804-ca01631c1a54

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Geoff_Ross Cireson Consultant O.G.

October 2016

Joe,

What version are you running? The reason you get a blank page is because the action is to take you back to where you were before you opened the Work Item. In the case that was nowhere, hence blank. I think this was fixed in a recent version, let me look into that.

Geoff

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Joe_Guptill Customer IT Monkey ✭

October 2016

6.0.2

0

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