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Why does clicking save at the bottom of an IR not aways take you to the previous webpage?

Joe_GuptillJoe_Guptill Customer IT Monkey ✭
When you click on an IR link,  https://supportsite.com/Incident/Edit/IR#### for example in email, it takes you to the Cireson portal IR.  When you then click on save a blank page is displayed.  Is there a way to get the system to go to the My Work page or another page?

Answers

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    Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    Under Admin Setting, do you have Analyst and End User Home Page set?
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    Joe_GuptillJoe_Guptill Customer IT Monkey ✭

    The Analyst home page is set to cca5abda-6803-4833-accd-d59a43e2d2cf

    I see that is my personal home page https://supportsite.com/View/cca5abda-6803-4833-accd-d59a43e2d2cf

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    Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭

    It may use the User home page. I did save a WI  once opened from email and it took me to offerings homepage: 02efdc70-55c7-4ba8-9804-ca01631c1a54

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    Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Joe,

    What version are you running? The reason you get a blank page is because the action is to take you back to where you were before you opened the Work Item. In the case that was nowhere, hence blank. I think this was fixed in a recent version, let me look into that.

    Geoff
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    Joe_GuptillJoe_Guptill Customer IT Monkey ✭
    6.0.2
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