Partially Populate "Title" Field
I thought about doing this with a template, but it's my understanding that even if we set this in the template, whatever they type in the title of the ARO, will be overwritten by the template.
Thoughts on this? If it's not possible, it doesn't sound like a big deal to skip.
Best Answer
-
Geoff_Ross Cireson Consultant O.G.@Chris_Keander
Yes, you are right about the template. But you can totally do this with the multiple mappings in ARO.
Set the value of title to be 'PeopleSoft - [TitlePromptHere] and then when the SR get created the title will be 'PeopleSoft - ' + whatever the user types into the Title prompt of the form.
Let me know if this isn't clear.
Geoff5
Answers
Yes, you are right about the template. But you can totally do this with the multiple mappings in ARO.
Set the value of title to be 'PeopleSoft - [TitlePromptHere] and then when the SR get created the title will be 'PeopleSoft - ' + whatever the user types into the Title prompt of the form.
Let me know if this isn't clear.
Geoff
You're the best.