Portal Tip - Increase the Height/Size of a Request Offering Text Prompt > 1 row

Joe_Burrows

On a request offering form there can be a text area prompt to capture text input from the user.  In some cases the amount of text expected is pretty short such as a title for a work item, a user name, a computer name, etc.  In those cases it is appropriate to have a single line text prompt which captures the input but doesn't take up a lot of space on the screen.  In other cases, the amount of text captured from the user can be much longer such as a description of an issue, a business justification, etc.  In those cases the size of the text box should be much taller so that the user can see all of the text entered at a glance and not have to scroll up/down through the textbox.

How to Configure the Size of a Text Box Prompt

When you are creating/editing a request offering you can configure the min/max length of a text prompt.  The max length will control the height of the textbox when it is rendered on the form as follows:

• 1-199 => 1 row
• 200-499 => 3 rows
• 500-999 => 5 rows
• 1000+ => 7 rows

Note: typically most string properties in the SCSM data model have a max length of 256 or 4000 and should never really be longer than 4000.

To configure the request offering text prompt max length do the following:

• Open the request offering wizard  (if you are creating a new request offering) or the request offering properties dialog (if you are editing an existing request offering).
• Navigate to the Configure Prompts page/tab.
• Select the String prompt you want to configure and click the Configure button

Check the 'Limit string length' checkbox and specify the Maximum Length

• Click OK
• Change any other prompts that you need to
• Click OK or finish the wizard.

Once the configuration has changed you can either way for the automated update of the service catalog (every 2 hours by default) to happen or you can restart the Cache Builder service.

For more information see the below KB article: 

https://support.cireson.com/KnowledgeBase/View/87#/

Allen_Sparks

Custom string properties >4000 (e.g. 4096) bytes are not synchronized into the Data Warehouse.   Ask me how I know     Fixing that mistake in our production environment was a bit tedious.