Custom Promoted Views Running Extremely Slow

Chris_JordanChris_Jordan Customer Adept IT Monkey ✭✭
Hey guys,

I have created a custom view in Service Manager Console, and then promoted it to our portal.

The view loads in about second when viewed within console, but the portal version takes 5-10 minutes to load.

Has anyone else experienced this, or know a fix for the issue?

This is the criteria for searching:



And this what is displayed:


Thanks

Best Answer

  • Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
    Accepted Answer

    This is normal when using an Advanced class type. They have pretty much everything related to the SR.

    Try to pick another class type that still has the fields you need.

Answers

  • Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
    Accepted Answer

    This is normal when using an Advanced class type. They have pretty much everything related to the SR.

    Try to pick another class type that still has the fields you need.

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