Custom Promoted Views Running Extremely Slow

Chris_Jordan

Chris_Jordan Customer Adept IT Monkey ✭✭

November 2016 in View Builder

Hey guys,

I have created a custom view in Service Manager Console, and then promoted it to our portal.

The view loads in about second when viewed within console, but the portal version takes 5-10 minutes to load.

Has anyone else experienced this, or know a fix for the issue?

This is the criteria for searching:

Image: https://us.v-cdn.net/6026663/uploads/editor/jo/jcailwyjntut.png

And this what is displayed:

Image: https://us.v-cdn.net/6026663/uploads/editor/xm/9y8fhtlslpka.png

<div><span style="font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;">Thanks</span><br></div>

Criteria.PNG 24.5K

Display.PNG 11.6K

0

Best Answer

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

November 2016 Answer ✓

This is normal when using an Advanced class type. They have pretty much everything related to the SR.
Try to pick another class type that still has the fields you need.

1

Answers

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

November 2016 Answer ✓

This is normal when using an Advanced class type. They have pretty much everything related to the SR.
Try to pick another class type that still has the fields you need.

1

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