Licensing Error after 2016 Compatibility Release

Sam_Packer

Sam_Packer Customer IT Monkey ✭

November 2016 edited November 2016 in Asset Management

We are on release .144 of Asset Management. This morning I am receiving this error in the console licensing app:

Image: https://us.v-cdn.net/6026663/uploads/editor/zl/nzqdqj45hkxf.jpg

Do we just need to update to version .148 of the Asset Management app? We are on SCSM 2012R2.

Thanks in advance.

ciresonassetmgmtlicensingerror.JPG 27.9K

1

Best Answer

carrie_medine Member Advanced IT Monkey ✭✭✭

November 2016 Answer ✓

Hello,
We had a slight snag in the licensing earlier today - it should now be resolved.
Thanks,
Carrie

5

Answers

Conner_Wood Customer Ninja IT Monkey ✭✭✭✭

November 2016

Ditto for myself and @Candice_Yeudall
Perhaps Cireson needs to reconsider their DRM aspect of the "New Cireson Licensing Experience".

0
Sam_Packer Customer IT Monkey ✭

November 2016

Oddly enough, after I had posted, I tried renewing my license again, and it was able to renew. We are functioning normally at this time. I would still like to know if it's recommended to update to the latest version of every app that was posted today (11/3).

1
Conner_Wood Customer Ninja IT Monkey ✭✭✭✭

November 2016

Thanks for the tip @Sam_Packer , it appears in SCSM Console > Administration > Settings > Cireson - Console App Licensing > I was able to click Renew All and now it appears valid once more.

Personally I'm not going to update Cireson Console Licensing App to v7.5.2012.95 until we need to update our other apps.

0
carrie_medine Member Advanced IT Monkey ✭✭✭

November 2016 Answer ✓

Hello,
We had a slight snag in the licensing earlier today - it should now be resolved.
Thanks,
Carrie

5

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