How Create subscription using Target End Date?

Maria_Jose_Cortez_de · November 2016

We need to create a 24 hour notice when they beat SLO resolution and the case is in registered or In Progress status have passed.

It is configured on the criteria to select the instance that contains the word SLO TCompletar however when using the variable does not take TargetEndDate which corresponds to that instance.

For example in the case of the attached image notification it was sent to the 24 Hours of TargetEndDate the SLO called TAtención.

seth_coussens · January 2017

This request is may be more complicated than what the built in tools will allow. You are probably going to want to do something with Orchestrator to get this to work.

It sounds like currently the notification criteria is correct, but the template information may not be? Can you post your notification template HTML?

seth_coussens · January 2017

This request is may be more complicated than what the built in tools will allow. You are probably going to want to do something with Orchestrator to get this to work.

It sounds like currently the notification criteria is correct, but the template information may not be? Can you post your notification template HTML?

Maria_Jose_Cortez_de · January 2017

This is the notification template

<html xmlns="http://www.w3.org/1999/xhtml">

<head>

<title>SITES</title>

</head>

<body>

</div>

Saludos:

<br>

Se notifica que el Caso con la siguiente informacion

<br>

lleva 24 Horas de Vencimiento y no ha sido completado:

<br>

Caso ID: $Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$

<br>

Titulo: $Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$

<br>

Categoria: $Context/Property[Type='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Area$

<br>

Descripcion: $Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$

<br>

Estatus: $Context/Property[Type='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Status$

<br>

Tecnico Asignado: $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser' TypeConstraint='CustomSystem_Library!System.User']$?$DisplayName$?

<br>

**ESTE CORREO ELECTRONICO SE ENVIO AUTOMATICAMENTE DESDE NUESTRO SISTEMA,

<br>

FAVOR NO CONTESTAR**

</p>

</div>

</body>

</html>

How Create subscription using Target End Date?

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How Create subscription using Target End Date?

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