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Auto populate Primary Owner field
We would like to auto populate the primary owner field on incidents with the person logging the case. Just wondering if anyone has configured this and if so, how you wen't about it.
I figure it could be done with a custom workflow but this would not be immediately obvious when logging the case. (Would have to close the form etc before it updates).
The approach I am thinking of is to get the sesion.user (if Analyst) and auto fill in the "Primary Owner" field with the name property. This would happen instantly. The only thing I am not sure of is if there is a way I can trigger it only if the IR is new (never been saved). I would not want it to trigger each time the form is accessed by an analyst.
Any thoughts or advice would be apreciated.