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Sorting configuration item in list box of service request
PIERRE-LOUIS_DURRIS
Customer Advanced IT Monkey ✭✭✭
I know that's a very particular need and a nice to have feature but...
We have a service request regarding SAP transport order to deploy from development to test to production. We are using SR because available for business key-user.
We are creating all our SAP transport request as configuration item on a custom class automatically from Orchestrator as soon as they are created. That's working well.
In the Service request screen, people are able to select several transport order in a list in order to ask for deployment.
The issue we have today is that people can select but cannot sort them in the list and the sorting is very important when you have more than one transport order. As a temporary solution, we have added a text field where they can fill the sorting. In this field, they need to fill back all the request with the sorting.
Do you have better solution to make it in only one action ?
We have a service request regarding SAP transport order to deploy from development to test to production. We are using SR because available for business key-user.
We are creating all our SAP transport request as configuration item on a custom class automatically from Orchestrator as soon as they are created. That's working well.
In the Service request screen, people are able to select several transport order in a list in order to ask for deployment.
The issue we have today is that people can select but cannot sort them in the list and the sorting is very important when you have more than one transport order. As a temporary solution, we have added a text field where they can fill the sorting. In this field, they need to fill back all the request with the sorting.
Do you have better solution to make it in only one action ?
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Geoff_Ross
Cireson Consultant O.G.
How about... (not a perfect solution but maybe better then what you have)
The request offering itself doesn't ask for the Transport Orders to process. Just other basic info. The process is then, once the SR is created, the user goes into it and then runs a custom task (now we have more control over the code) to Relate a Transport Order. The task can be run multiple times to relate more than one. Each time it adds one it also appends the name to a hidden 'Order' string property.
Once all added, the user can then run another task to kicks off the automation somehow.
These custom tasks are be configured to only show on this type of SR, so they cannot be used on other SRs.
Geoff5
Answers
Just to confirm is it that you want the query result prompt sorted on the Request Offering Form when end users create from the service catalog? (In which case see https://community.cireson.com/discussion/395)
Or is it on the Service Request form itself?
Regards
Joe
For example, user will pick 3 CI and will be able to sort then manually as CI2 CI1 CI3 -> this would be visible in the SR form and this means for us that you must deploy fist CI2 only after CI1 and finish with CI3.
Today, user can pick their CI in the list but need to manually write the ordering in a text field. I would be interested by a more simple and automate solution.
I have racked my brain, but I cannot think of a better way to do it, that what you are doing now. The RO process will just create a SR with the select items all related but there is no way to rank them in order.
#Stumped
I'll keep thinking for you but this may require a totally custom solution.
Geoff
The request offering itself doesn't ask for the Transport Orders to process. Just other basic info. The process is then, once the SR is created, the user goes into it and then runs a custom task (now we have more control over the code) to Relate a Transport Order. The task can be run multiple times to relate more than one. Each time it adds one it also appends the name to a hidden 'Order' string property.
Once all added, the user can then run another task to kicks off the automation somehow.
These custom tasks are be configured to only show on this type of SR, so they cannot be used on other SRs.
Geoff
We could start with a manual activity : Add your transport order
We will need to add all his TO before manually checking OK on the activity.
Where could we save the ordering ? We could sort the CI in the SR ? or I would be able to save this in a custom string field visible only for the type of SR Transport Order ?