Is it possable to reset the Trend Containers, the views, ratings, comments within the KB dashboard?

Steve_Porter

Steve_Porter Customer IT Monkey ✭

November 2016 in Analyst Portal

we have been updating a lot of our KB articles and are about to go live but we want to reset the trend containers

0

Best Answer

Joe_Burrows

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

November 2016 edited November 2016 Answer ✓

Hi Steve

Its not possible with the KB dashboard, but it is possible in SQL

Reset all viewcounts to '0'

<div>&nbsp; UPDATE KnowledgeArticle&nbsp;</div><div>&nbsp; SET ViewCount = '0'</div><div>&nbsp; FROM [ServiceManagement].[dbo].[KnowledgeArticle]</div><div></div>

Delete all KB Comments

Truncate Table [ServiceManagement].[dbo].[KnowledgeArticle$Comment]<br>

Delete all KB Ratings

Truncate Table [ServiceManagement].[dbo].[KnowledgeArticle$Rating]

Hope that helps
Regards
Joe

6

Answers

Joe_Burrows

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

November 2016 edited November 2016 Answer ✓

Hi Steve

Its not possible with the KB dashboard, but it is possible in SQL

Reset all viewcounts to '0'

<div>&nbsp; UPDATE KnowledgeArticle&nbsp;</div><div>&nbsp; SET ViewCount = '0'</div><div>&nbsp; FROM [ServiceManagement].[dbo].[KnowledgeArticle]</div><div></div>

Delete all KB Comments

Truncate Table [ServiceManagement].[dbo].[KnowledgeArticle$Comment]<br>

Delete all KB Ratings

Truncate Table [ServiceManagement].[dbo].[KnowledgeArticle$Rating]

Hope that helps
Regards
Joe

6

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