Support FAQ - Unblocking Zip Files
There are a number of instances where a software download is delivered in the form of a zip file.
In these cases, the downloaded zip file may be blocked as a security measure against malicious software. One should always check for this prior to extracting files for installation as unexpected results can occur.
The process of unblocking a zip file is quite straightforward:
Navigate to the downloaded zip file, right-click the file and select 'Properties'
Check the 'unblock' box in the Security section. Click OK. The security section will either disappear or be grayed out.