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How Do I Mass re-assign incidents in Service Manager?

Shawn_HorleyShawn_Horley Customer IT Monkey ✭


I am trying to re-assign Incident tickets from one Analyst to another en-masse. Nothing errors out when I try, but the re-assignment doesn't seem to take place.

I could have sworn that I've done this in the past successfully.

I've tried both the Assign option as well as the Assign Analyst by Group option, both with the same result.

Any suggestions?


Shawn Horley

Best Answers


  • Shawn_HorleyShawn_Horley Customer IT Monkey ✭
    Good to know. I was wondering if there's a way to do it in the console, as that's where I spend most of my time.
  • Shawn_HorleyShawn_Horley Customer IT Monkey ✭

    I figured it out. Apparently you can't do mass re-assignments of tickets from a custom view. It worked when I went into a default view (All Incidents)

    Thanks for your help Folks.

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    I was just about to edit my comment above to say "But I did this in All Incidents...I haven't tried a custom view."
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