pending activity

misc_helpdesk

misc_helpdesk Customer IT Monkey ✭

December 2016 in Notify Analyst

hi, may i know if i can take out pending activity from the list generated using notify analyst pro?

0

Best Answer

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

December 2016 Answer ✓

Hello

Is this in regards to the "Reminder" email notify analyst sends with all active workitems? If so its not possible to exclude pending activities from this and limited to the below options:

Would recommend raising as a feature request.

Regards
Joe

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1

Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

December 2016 Answer ✓

Hello

Is this in regards to the "Reminder" email notify analyst sends with all active workitems? If so its not possible to exclude pending activities from this and limited to the below options:

Would recommend raising as a feature request.

Regards
Joe

2.png 20.6K

1
misc_helpdesk Customer IT Monkey ✭

December 2016

hi Joe,
thanks for the quick response. May i ask another question, if we can customize the message that appear in the notification?
Thank you in advance.

0
Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

December 2016

Hey
No worries, unfortunately this is also no possible as the template is defined in the MP.

id recommend getting that into a feature request also and I'll be sure it would generate upvotes

Cheers
Joe

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