Notifications in a Multi-lingual Environment
Our organization is on the cusp of rolling out the French language within our production SCSM/Cireson Portal environments and there continues to be one problem that plagues me and I simply have not been able to find the right "fix" for!
When creating the notifications, I've put all of the required text and elements into both the English and the French (Canada) language options in their respective translations. With my test accounts I've ensure that the locale is set on the User CIs within SCSM, however, the notifications absolutely refuse to send with the list values translated to the correct language.
I've tried with multiple accounts to no avail and have tried restarting services, etc. with no success to date. This is not holding back our implementation as for now we have removed the list values from the templates but I would really like to find a fix for this that will allow us to match the notifications spot on for the two different translations.
If anyone has any suggestions of what else I could try or where I might be missing something, I'm all eyes and ears