A file link to a shared folder on the network in a Service Offering does not function.

Mike_Kinney

Mike_Kinney Customer IT Monkey ✭

December 2016 edited December 2016 in General Discussion

A file link to a shared folder on the network in a Service Offering functions normally in my Non-Production environment. The exact same link does not function in the production environment. When clicked nothing happens. If you look at the link properties and paste the address in the same IE window, it opens the folder. The link is in the Service Offerings"Instructions" section. The issues happens in both Chrome and IE.

I honestly am at a complete loss as to why it works in 1 environment and not the other. IIS setting maybe?

Link: <a href="file://///servername\sharename\foldername">LINK DISPLAY NAME.</a>

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Answers

james_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

December 2016

Checkout this other thread that may be similar:
https://community.cireson.com/discussion/919/pdf-links-do-not-work-in-service-offerings-when-used-in-firefox

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