PDF links do not work in Service Offerings when used in Firefox
Wwe offer a lot of Service Offerings on the portal that have a linked knowledgebase article. The KB article is selected in the Service Manager console in the request offering.
The article gets displayed in the section "Additional Information". When using the IE and clicking the link, the PDF opens fine in a new tab. When using Firefox, the link to the PDF gets added to the existing URL, a new tab opens but the PDF cannot be found.
Does anybody know how it would be possible to open PDF files from within the Portal when using Firefox? Some users just don't want to use IE browser. Firefox has version 38.4. I couldn't find a configuration to tell Firefox not to combine the link to the PDF with the URL.