Advanced Request Offering not appearing in portal

Dean_Mrazek Customer IT Monkey ✭

November 5 in Analyst Portal

I edited an advanced request offering in our dev instance and the changes to the offering weren't flowing through from the service manager console to the Cireson portal even after recycling app pools, restarting the website, clearing the health service state folder and restarting the Cireson cachebuilder service. I then checked the cachebuilder log and saw this error

ERROR [ 21]: GetRequestOfferingRow failed with error: Object reference not set to an instance of an object.

I then followed the instructions on this page:

https://kb.cireson.com/article/how-to-completely-re-sync-data-with-the-cache-builder-in-the-cireson-portal/1142

And now the advanced request offering doesn't show in the portal at all!

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your physical or electronic signature;
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