Performance issues with Internet Explorer 10 & 11

Dries_Werckx

Dries_Werckx Customer IT Monkey ✭

December 2016 edited December 2016 in Analyst Portal

Hello
We recently noticed that when a user fills in a Service Request with multiple tabs in Internet Explorer 10 or 11, the loading time between the tabs is up to 40 seconds.
Is there any known issue with IE10 or 11 and Cireson?
The loading time with Chrome or Firefox is only a second or 2. We did already restart the SCSM server.
We also noticed that the CPU of the user peaks to 100% when form is loading between tabs.

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Comments

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

December 2016 edited December 2016

I just tested moving through Cireson Portal pages in IE11 and didn't have an issue. What tabs are open? Could they be using more memory than expected, causing slowdown issues in other webpages (such as the Cireson Portal)

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Dries_Werckx Customer IT Monkey ✭

December 2016

There was only this tab open in IE11 and this Cireson community page in Firefox.
The red zone is the time between the switching of tabs.

performance between tabs IE11.png 44.5K

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Dries_Werckx Customer IT Monkey ✭

December 2016

Update:
Changed PrePopulateCiLimit to 10 on request of Cireson, no major changes (from 40 to 30-35 seconds)..
Made a test SR with no Queries in it, and then the loading time between tabs is 1 second at most.

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