Problems with IE 11

Tom_Pagel

Tom_Pagel Customer IT Monkey ✭

December 2016 in Service Manager

I have some users that when they log into the Cireson portal in IE, they do not get any options to submit requests. When they log in thru Chrome, they can. They have cleared cache and reset their browser. Any ideas?

0

Best Answer

Geoff_Ross Cireson Consultant O.G.

December 2016 Answer ✓

Press F12 in IE11 to open the Dev Tools and go to the Console Tab, then reload the page. Do you get any errors? Is it just one user or everyone with IE11?

5

Answers

Geoff_Ross Cireson Consultant O.G.

December 2016

Tom,

Can you explain a bit more? Do you mean they don;t have any Request Offerings visible?

Geoff

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Tom_Pagel Customer IT Monkey ✭

December 2016

They do not. They get the "My Work" and "My Requests" on the left toolbar, but no offerings, only when they use Chrome

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Geoff_Ross Cireson Consultant O.G.

December 2016 Answer ✓

Press F12 in IE11 to open the Dev Tools and go to the Console Tab, then reload the page. Do you get any errors? Is it just one user or everyone with IE11?

5
Tom_Pagel Customer IT Monkey ✭

December 2016

a few random people. I will have them try that and see if there are errors

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