Recreating SCSM mail subscriptions with SCORCH
I am attempting to recreate a SCSM mail subscription with SCORCH to add some functionality to it.
The mail should be sent when a support group in an incident has been changed.
I monitor the change in a support group for an incident and go on from there
The problem is, that when an incident is created, the support group "changes" also (from nothing to a value I suppose).
I don't want the mail to send when a ticket is created, only when the support group is changed from a value to another value.
Thanks in advance.