Using a custom list of Reviewers
I am looking for a way to create and use a reviewer list based on who is head of a certain department.
I need this to enable automation for certain types of requests that need approval. In total there are 17-18 approovers.
Initially I was told the line-in manager would be approver and we created a runbook to add a review activity for the requests that needed approval (the check mark for "line manager should review" was set to true). However the runbook was disabled again, since line in manager could NOT be approver.
I am not sure how to accomplish the automation with a custom list of approovers. "Line Manager should review" is a built-in SCSM setting that just requires the manager field in AD to have been populated. What I need is to set a reviewer based on the Affected users department attribute (or part of) in Active Directory.
So if you are a affected user from Marketing department, the reviewer four your request will be whoever is the boss for that department.