Session Timer
Kristoffer_Stormark
Customer IT Monkey ✭
Hello.
Yesterday we upgraded to the latest version of the portal an immediately i was hit by requests to extend the session timer, as 20 min is a bit short for our support staff.
Now we are on 60 min, but it makes me wonder is there any problem in increasing this to 8 h, as long as the ServiceManagerInactivityTimeoutMinutes follow along.
/Kristoffer
Yesterday we upgraded to the latest version of the portal an immediately i was hit by requests to extend the session timer, as 20 min is a bit short for our support staff.
Now we are on 60 min, but it makes me wonder is there any problem in increasing this to 8 h, as long as the ServiceManagerInactivityTimeoutMinutes follow along.
/Kristoffer
0
Best Answer
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seth_coussens
Member Ninja IT Monkey ✭✭✭✭
While there is no major issue with doing this, you can run into issues where the cached sessions between the portal and the SCSM DB timeout and history updates from that point forward could possibly show work item changes as being done by the portal service account.
This is rare, but possible. We do have a fix for this coming in the next few weeks via portal version 7.35
Answers
This is rare, but possible. We do have a fix for this coming in the next few weeks via portal version 7.3
We are at 8 h, and has been for some time, dont see any errors så for us this works well.
Be aware that a portal upgrade reset the timer on the IIS server, så i needs to be reset
So 7.4 would have the problem right?