KB Article Permission and Category

Philipp_Schäfer

Hello Community,

i have added some categories inside SCSM and restarted the Cache Builder but the Cireson Portal did not recognised the changes if i try to create a new KB article.
Also is there a possibility to show some KB articles to End-User and some only to Analysts?

Philipp_Schäfer

I get the category issue by myself. I have to add the category via the Enumeration Settings of the Portal and not via SCSM.

merlenette_jones

pschaefer said:

Hello Community,

i have added some categories inside SCSM and restarted the Cache Builder but the Cireson Portal did not recognised the changes if i try to create a new KB article.
Also is there a possibility to show some KB articles to End-User and some only to Analysts?

Hello,

When making changes to your enumerations it will take time for these changes to fully propagate - https://support.cireson.com/KnowledgeBase/View/1176#/. You will also need to recycle the app pool and restart the website as these settings are cached within the session.

In regards to the partitioning of KB articles the only way to currently separate content is to use the End-user content tab for end-users and the analyst content for your analyst. There is no current way to partition by user groups.

Let me know if you have further questions,


Merle 

Philipp_Schäfer

I get the category issue by myself. I have to add the category via the Enumeration Settings of the Portal and not via SCSM.

merlenette_jones

pschaefer said:

Hello Community,

i have added some categories inside SCSM and restarted the Cache Builder but the Cireson Portal did not recognised the changes if i try to create a new KB article.
Also is there a possibility to show some KB articles to End-User and some only to Analysts?

Hello,

When making changes to your enumerations it will take time for these changes to fully propagate - https://support.cireson.com/KnowledgeBase/View/1176#/. You will also need to recycle the app pool and restart the website as these settings are cached within the session.

In regards to the partitioning of KB articles the only way to currently separate content is to use the End-user content tab for end-users and the analyst content for your analyst. There is no current way to partition by user groups.

Let me know if you have further questions,


Merle 

Philipp_Schäfer

As i can see you are from Cireson Support. Do you know if there will be a change with the next versions?

You mean that it is impossible to hide an article to end users at the moment?