Announcements from Portal to Ticket App

Philipp_Schäfer

Philipp_Schäfer Member IT Monkey ✭

January 2017 edited January 2017 in Analyst Portal

Hello everyone,

i know that it is not possible to create only the announcement in analyst portal to appear in the ticket app.
But is there a possibility to run a Task in Background to create an XML-File for the ticket app via the portal?
My idea is to create an announcement in the portal and after saving it a javascript procedure creates an XML File and saves it in the Ticket path. Because as i can see the ticket app only looks for new XML-Files inside his shares and shows them to the users.

0

Best Answer

seth_coussens Member Ninja IT Monkey ✭✭✭✭

January 2017 Answer ✓

You would not be able to do this via javascript, but you could do this with a powershell background task that monitored the portal database for new announcements and then creates the appropriate XML file or even just generates the announcement in SCSM so the ticker app picks it up.

5

Answers

seth_coussens Member Ninja IT Monkey ✭✭✭✭

January 2017 Answer ✓

You would not be able to do this via javascript, but you could do this with a powershell background task that monitored the portal database for new announcements and then creates the appropriate XML file or even just generates the announcement in SCSM so the ticker app picks it up.

5
Amarjit_Dhillon Customer Adept IT Monkey ✭✭

April 2017

It would be great if this could be managed by the Cireson Portal and then linked back to SCSM Announcements. You could even lock this feature down by who has access to the Announcements feature in the Cireson Portal. Maybe even link the two together.

0

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