Supported Browsers for dashboards

Candice_Yeudall

Candice_Yeudall Customer Advanced IT Monkey ✭✭✭

January 2017 in Analytics

Has anyone had any issues with Firefox and displaying the dashboards? When we use it we are finding that Service Requests display fine and fill the whole space but Incidents only fill about 1/2 the space. These display fine with Chrome and IE 11. If you have had issues how did you fix them?

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Comments

Dakota_Green Member Advanced IT Monkey ✭✭✭

January 2017

Hello Candice,

Which version of Firefox are you working with? I do know the Portal is supported on Firefox versions 25 and above.

Thank you.

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Candice_Yeudall Customer Advanced IT Monkey ✭✭✭

January 2017

The latest down loaded a few days ago was the last one we test it in. (I will try and get screen shots from the test computer.)

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Candice_Yeudall Customer Advanced IT Monkey ✭✭✭

January 2017

The version of Firefox is 50.1.0
thanks.

IR_Dashboard.PNG 47.7K

SR_Dashboard.PNG 31.2K

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Candice_Yeudall Customer Advanced IT Monkey ✭✭✭

February 2017

anyone have any idea why this is happening?

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

February 2017

Which page layout are you using? Have you tried changing the layout to see if the boxes change their positioning and changing them back? Does this happen on other users computers?

Dashboards should support any browser that supports the Portal (HTML5 compatibility)

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Candice_Yeudall Customer Advanced IT Monkey ✭✭✭

February 2017

I have seen it on 4 different computers, I have not tried changing the layout but I did not think that we could for the predefined dashboards.

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