Change Request Dashboard data incorrect

Peter_Settle

I am having an issue where the dashboards for Change Requests are incorrect.

The pie charts are using the Actual Start & End Dates (I assume from SCSM).

For some unknown reason these dates are not being populated from the portal (ver 5)

All manual activities in the portal are managed and dates\times are being entered, however I have now started looking art the dashboards, only to find they are wrong.

I have checked the SCSM corresponding CR's and found that the fields are not being populated.

Is this a caching thing or something else?

seth_coussens

If the actual start and end dates aren't being set in SCSM then you have a workflow issue most likely, and that is going to be on the SCSM side of things. 

On the other hand if they are being populated into SCSM and are visible there, but you don't see those changes in the portal (those values are empty) then you might have a caching issue.

Using the developer tools in your webbrowser while viewing a change request you can run this command in the console to see if the dates are populated, and then compare that to the same work item in SCSM to see if you have an issue:

pageForm.viewModel

seth_coussens

If the actual start and end dates aren't being set in SCSM then you have a workflow issue most likely, and that is going to be on the SCSM side of things. 

On the other hand if they are being populated into SCSM and are visible there, but you don't see those changes in the portal (those values are empty) then you might have a caching issue.

Using the developer tools in your webbrowser while viewing a change request you can run this command in the console to see if the dates are populated, and then compare that to the same work item in SCSM to see if you have an issue:

pageForm.viewModel

Peter_Settle

Thanks Seth, I have logged a support call with our provider as SCSM has never updated these fields.