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Change Request Dashboard data incorrect

Peter_SettlePeter_Settle Customer Advanced IT Monkey ✭✭✭

I am having an issue where the dashboards for Change Requests are incorrect.

The pie charts are using the Actual Start & End Dates (I assume from SCSM).

For some unknown reason these dates are not being populated from the portal (ver 5)

All manual activities in the portal are managed and dates\times are being entered, however I have now started looking art the dashboards, only to find they are wrong.

I have checked the SCSM corresponding CR's and found that the fields are not being populated.

Is this a caching thing or something else?

Best Answer


  • Peter_SettlePeter_Settle Customer Advanced IT Monkey ✭✭✭
    Thanks Seth, I have logged a support call with our provider as SCSM has never updated these fields.
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