Home Service Manager

Portal tickets not searchable in console

JC9542JC9542 Member IT Monkey ✭


I wanted to see if anyone was experiencing this issue or a similar one.  We have the SCSM HTML5 portal and run SCSM 2012 with the UR9 update.  We found that we get no hits in the console when we search for a portal generated item by ID until someone opens and closes it once.  The work items can be found and seen in relevant views, if nothing else we can look in the all service requests or all incidents views.  The work items do show once they've been opened once from the console as I mentioned.  I've tried waiting several minutes to a couple of hours without touching the item, but it remains unsearchable until it's been touched by someone even if they don't actually update it.




  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    edited January 2017
    A quick fix could be to install the free Cireson Self Service Portal ;)
  • JC9542JC9542 Member IT Monkey ✭
    Hah I'd love to, but I doubt I'd get approval for it at this time.
  • JC9542JC9542 Member IT Monkey ✭
    So I haven't had any luck investigating this issue.  Advanced search does work for some reason, so I'm not sure what is being missed when the user tries to use the quick search box.  This also works on our test server, but our test and prod servers look like nothing alike anymore unfortunately.
Sign In or Register to comment.