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As an Analyst I want to see custom Support Group fields on CR and MA work items

seth_coussens

seth_coussens Member Ninja IT Monkey ✭✭✭✭

January 2017 in Service Manager Portal Feature Requests

We have extended our change requests and manual activities with support group fields.
- show support group on CR
- show support group on MA
- only show fields if the extensions exist
- allow for setting what property to find (enum) in the settings for each

13

13

13 votes

Completed · Last Updated July 2019

Feature has been released in 9.3

Comments

Dennis_de_Jager Customer IT Monkey ✭

July 2017

Added support to use Support Groups for Problems would also be very welcome.

0
Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

July 2017

I've modified \inetpub\CiresonPortal\Scripts\app\templates\activity\manual-activity.html to include the Support Group, after setting the MA Support Group via Cireson's method.
It works perfectly, however it isn't supported n CustomSpace, so I assume it's not a supported customisation of the portal, and updates would probably overwrite the file.

It would be really nice to have these features provided out-of-the-box with the Cireson Portal to fill SCSM's gaps.

0

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