Adding Extra Prop Description to Support Group Field

JD_Keith

JD_Keith Customer IT Monkey ✭

February 2017 in Analyst Portal

We have a lot of Support Groups and sometimes our Analysts aren't sure where to place tickets. Is it possible to add in an extra prop for Support Group that displays the groups description? It would be nice to pull that from the SCSM console's lists description. Thanks for any and all input!

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Comments

Conner_Wood Customer Ninja IT Monkey ✭✭✭✭

February 2017

Ah, that seems like an interesting idea, to make use of the Enum Description Property, perhaps hovering over the Enum would show a Tooltip of the description. Cireson could make another property to specify for the form JS files....

Incident.js Example:
{ DataType: "Enum", PropertyDisplayName: "SupportGroup", PropertyName: "TierQueue", EnumId: 'c3264527-a501-029f-6872-31300080b3bf', DescOnHover: true }

ServiceRequest.js Example:
{ DataType: "Enum", PropertyDisplayName: "SupportGroup", PropertyName: "SupportGroup", EnumId: "23c243f6-9365-d46f-dff2-03826e24d228", DescOnHover: true }

It would be logical if it followed the same way it works for ShowPath: true
I also think you should make this a request with the exact way you require it, even quote me as well, it'll help Cireson to get it the way you need it if it becomes chosen

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