No results for Are there any plans to add the ability screenshots knowledge base articles in SM port

Alan_Barron

Alan_Barron Customer IT Monkey ✭

February 2017 in Analyst Portal

No results for Are there any plans to add the ability screenshots knowledge base articles in SM portal? Our technical assistance center or help desk supports about 5 dozen different applications. Our current KB includes a number of screenshots to allow the analyst to more quickly recognize and resolve issues. Currently, screenshots can't be saved in the SM portal KB.

0

Best Answer

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

February 2017 Answer ✓

Hi Alan,
Screenshots can already be added to the Cireson Portal Knowledge Base. See https://support.cireson.com/KnowledgeBase/View/46#/ for an example of what it looks like.

There are a few ways you can add screenshots - you can copy the image from a MS Word document and paste it directly in the article, or you can use the button to add a URL which directly links to the image allowing you to use external sources (such as imgur)

5

Answers

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

February 2017 Answer ✓

Hi Alan,
Screenshots can already be added to the Cireson Portal Knowledge Base. See https://support.cireson.com/KnowledgeBase/View/46#/ for an example of what it looks like.

There are a few ways you can add screenshots - you can copy the image from a MS Word document and paste it directly in the article, or you can use the button to add a URL which directly links to the image allowing you to use external sources (such as imgur)

5

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