How to downgrade Cireson Portal and Functions

Philipp_Schäfer

Hello Community,

i have installed the Cireson Analyst Portal and several Cireson Apps inside my SCSM deployment for testing.
Now i have to downgrade back to the Community Portal but if i try to remove the license i cannot save the configuration.

How can i downgrade the functions of the Apps and the Analyst Portal?

Brett_Moffett

What version of the portal are you running?

Worst case, it would be a simple procedure to uninstall the portal and re-install it.
This would take very little time and the cache would rebuild very quickly. The only thing to worry about would be any KB articles that you may have created as they are stored in the DB and may be lost during an uninstall so it would be worth backing up the DB first.

I hope this answers your question

Philipp_Schäfer

Okay i found it out by myself. Simply remove the product key in the admin setting of the portal. 
It is very painful that my advanced request offering are now not shown anymore inside the portal but that is normal

Brett_Moffett

What version of the portal are you running?

Worst case, it would be a simple procedure to uninstall the portal and re-install it.
This would take very little time and the cache would rebuild very quickly. The only thing to worry about would be any KB articles that you may have created as they are stored in the DB and may be lost during an uninstall so it would be worth backing up the DB first.

I hope this answers your question

Philipp_Schäfer

Okay i found it out by myself. Simply remove the product key in the admin setting of the portal. 
It is very painful that my advanced request offering are now not shown anymore inside the portal but that is normal