Change Request - Restrict template modification by end user

Dana_Hazzard Customer IT Monkey ✭

March 2017 in Analyst Portal

I would like to know if it is possible to configure something in Cireson or the Change Request template in such a way that the activities cannot be changed by the end user when they are creating a new Change Request. They should be able to fill out the General and Planning section, but not modify any activities. We are trying to work this into our change management process.

Has anyone done anything like this before?

Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

March 2017

In the portal you could hide the activity tab from the end users using custom forms, or have end users raise CRs using the service catalog that way you can capture all the information you need without them having to open the new form.

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