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Internal Server Error where login in app

Marek_LefekMarek_Lefek Customer Adept IT Monkey ✭✭
edited March 2 in Asset Barcode
Hello, I've installed the app according to instruction KB1171. I will connect from mobile by VPN (Pulse Secure). All VPN settings are set.

When I try to connect on the mobile app, when I click "Log In" buton, I get only popup "Internal Server Error".

In the app I set: server - http://scsm01.domain.local, user: username, password.

I check on firewall and there is connection between mobile na serwer.

On scsm serwer, folder C:\inetpub\logs\LogFiles\W3SVC2 i have log file with connection log as below (where 10.201.4.110  is a mobile IP):

2017-03-02 13:14:12 10.100.0.220 POST /api/DataService/Login - 80 - 10.201.4.110 android-async-http/1.4.1+(http://loopj.com/android-async-http) - 500 19 33 31

I try also to make entry in C:\inetpub\CiresonWebAPI\web.config file as below but it don't make any changes:

<add name="ManagementServer" connectionString="scsm01,user-admin,password,domain" />

What to do?


Best Answer

  • Marek_LefekMarek_Lefek Customer Adept IT Monkey ✭✭
    Accepted Answer
    I solve this problem with Cireson support. This error is from server, and to find a problem you should use other REST client and try service with POST method on address "http://serwe_NAMEorIP/api/DataService/Login"

    The attribute "ManagementServer" in webconfig should have only server name, eg. scsm01.

Answers

  • Marek_LefekMarek_Lefek Customer Adept IT Monkey ✭✭
    Accepted Answer
    I solve this problem with Cireson support. This error is from server, and to find a problem you should use other REST client and try service with POST method on address "http://serwe_NAMEorIP/api/DataService/Login"

    The attribute "ManagementServer" in webconfig should have only server name, eg. scsm01.
  • Katie_DyerKatie_Dyer Cireson PACE Adept IT Monkey ✭✭
    Thanks for sharing with the community, Marek! :)
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