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New status in Service Request

Maria_Jose_Cortez_de

Maria_Jose_Cortez_de Customer IT Monkey ✭

March 2017 in Analyst Portal

Is it possible to add a new status in the request offering?
For example when the end user closes the request can reject or close it.

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

March 2017 Answer ✓

Hi Maria

Im not quite sure I understand the question. Can you provide some more information and im sure the community can try point you in the right direction.

Thanks!
Joe

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

March 2017 Answer ✓

Hi Maria

Im not quite sure I understand the question. Can you provide some more information and im sure the community can try point you in the right direction.

Thanks!
Joe

5
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Maria_Jose_Cortez_de Customer IT Monkey ✭

March 2017

Hi @Joe_Burrows,

What I tried to transmit is the concern about a new status to close a service request.
For example, when the customer is not agree with the service request, he has the option to reject the request after it is completed.

Thank you in advance,
Maria

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